Grievance Redressal Policy

At Quantelis Technologies, we are dedicated to delivering a reliable and transparent shopping experience for our customers. We uphold fair practices and ensure that all consumer concerns are managed with clarity and professionalism. This Grievance Redressal Policy outlines the process through which customer issues are addressed promptly and in compliance with applicable laws.  

What is a Grievance?   

A grievance refers to any complaint or dissatisfaction arising from a product or service purchased through our platform, where the customer seeks a resolution. This may include, but is not limited to, matters related to product quality or defects, incorrect or delayed deliveries, payment concerns, return or refund issues, exchange requests, dissatisfaction with customer support, or questions regarding our policies.  

How to Raise a Grievance   

If you have a concern, we encourage you to contact us through our available support channels. The process is as follows:  

Visit our Help Centre or Contact Us Page   

Go to the “Help Centre” or “Contact Us” section on our website or mobile application.  

Select Your Issue   

Choose the appropriate category that best describes your concern.  

Submit Your Query   

Provide complete details, including your order ID, a clear description of the issue, and any relevant supporting documents or images.  

After submission, our support team will review your grievance and respond accordingly.  

Escalation to Grievance Officer   

If your concern remains unresolved or you are dissatisfied with the response provided by our customer support team, you may escalate the matter to our designated Grievance Officer, in accordance with the Information Technology Act, 2000 and other applicable laws.  

To maintain accountability and legal compliance, Peakstyles has appointed a dedicated Grievance Redressal Officer responsible for supervising the complaint resolution process, ensuring fairness, and addressing escalated matters. You may contact the Grievance Officer via email at quantelistechnologies@gmail.com.  

Grievance Handling Process  

Acknowledgement: We will confirm receipt of your grievance within 48 hours via email.  

Unique Ticket/Reference ID: A unique grievance ID will be generated and shared with you for tracking purposes.  

Resolution Timeline: Our team, along with the Grievance Officer, will strive to resolve your concern as quickly as possible, generally within 7 working days, or within the timeframe prescribed by applicable laws.  

Updates & Communication: You will receive timely updates regarding the status of your grievance through your registered communication channel.  

Closure of Grievance   

Your grievance will be considered resolved under the following conditions:  

When you have received a satisfactory resolution from our support team or Grievance Officer.  

When there is no response from you within a reasonable timeframe after a resolution has been offered.  

When a final decision has been communicated in line with our policies and applicable legal requirements.  

Contact Us   

For any additional queries or to raise a grievance, please reach out to us at quantelistechnologies@gmail.com.